erek38 Casino & Sportsbook Data Care

This page describes what we collect when you use erek38 and how we keep that data protected. Your account on erek38 requires personal information—email, phone number, identity document—to verify your identity and comply with anti-money-laundering law. We store this data securely, do not sell it to third parties, and delete it when no longer needed.

We at erek38 take data privacy seriously. When you register, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or place a bet on Liga 1, Piala Indonesia, Piala AFF, or any live-dealer table, we collect information necessary to operate our platform and meet regulatory obligations. All data transmission uses encrypted channels; your password is never stored in plain text.

Below we explain what data we collect, why we collect it, who has access, how long we keep it, and your rights to access or delete your information.

What data we collect on your erek38 account

We collect the following information when you register on erek38:

Identity information: Your full name, date of birth, nationality, residential address, and government-issued ID number (Indonesian KTP, passport, or driver's license).
Contact details: Email address and mobile phone number (used for login, password reset, and withdrawal verification).
Financial information: Bank account number or e-wallet ID (used to process deposits and withdrawals).
Transactional data: Deposit and withdrawal records, game histories, bet amounts, and account balance (retained to settle disputes and comply with auditing requirements).
Device and usage data: IP address, device type (Android / iOS), browser type, and pages visited (used to detect fraud and prevent unauthorized access).
Document images: Photographs of your identity document and selfie (scanned during KYC verification and stored for 90 days, then deleted unless legal obligations require longer retention).

We do not ask for sensitive data beyond what is necessary to verify your identity and process your transactions. We do not collect health information, biometric data (except your document photo for ID verification), or location data beyond your IP address.

How we use your data on erek38

We use the data we collect on erek38 for the following purposes:

Account management: We verify your identity during registration and KYC, reset passwords, and enable two-factor authentication.
Payment processing: We send your bank account or e-wallet details to licensed payment processors to execute deposits and withdrawals.
Fraud prevention: We analyze login patterns, bet histories, and device fingerprints to detect unauthorized access, multiple accounts, and money-laundering attempts.
Dispute resolution: We review transactional data, game replays, and communication logs when you report a problem.
Regulatory compliance: We retain transaction records for tax, auditing, and anti-money-laundering authorities as required by Indonesian law.
Platform improvement: We analyze anonymized usage patterns to improve app speed, game availability, and payment reliability.

We do not use your data for marketing, advertising, or third-party profiling unless you explicitly consent. We do not sell your data to anyone. We do not send unsolicited promotional emails; any communication from erek38 relates to your account, withdrawals, or legal obligations only.

Your data is encrypted in transit and at rest

All communications between your device and erek38 use TLS 1.3 encryption. Database records are encrypted with AES-256. We undergo quarterly security audits and maintain compliance with ISO 27001 standards.

Third parties who access your data on erek38

We share your data with third parties only as necessary to operate erek38 and comply with law:

Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, and Indonesian banks (e-wallet, mobile banking, local payment, online payment) receive your name, account number, and transaction amount to process deposits and withdrawals.
KYC verification providers: We use automated identity-verification services to scan your ID document and match your photo. These providers store images temporarily (typically 30 days) then delete them.
Regulatory authorities: If required by law, we provide transaction records and account information to Indonesian tax authorities, financial crime agencies, or courts.
Game providers: Live-dealer studios and slot-game developers do not receive your personal data; they only receive anonymized bet amounts and game outcomes.

We do not share your data with marketers, data brokers, or social-media platforms. All third-party vendors sign data-protection agreements committing them to the same confidentiality and security standards we maintain.

How long we keep your data on erek38

We retain your data according to regulatory requirements and operational needs:

Account information (name, email, phone): Retained as long as your account is active, then deleted 12 months after account closure unless we are legally required to retain it longer.
Identity documents (ID scan, selfie): Deleted automatically after 90 days unless you remain an active player or legal obligations require longer retention.
Transaction records (deposits, withdrawals, bets): Retained for 7 years to comply with Indonesian tax and anti-money-laundering law.
Device and IP logs: Retained for 90 days; older logs are automatically purged.
Dispute records: Maintained for 3 years to support potential appeals or regulatory inquiries.

You may request earlier deletion of your documents by contacting our support team with proof of identity. We will delete them within 10 business days unless a legal hold or active investigation requires retention.

Holiday processing: During Idul Fitri, Idul Adha, Imlek, or Nyepi, data deletion requests may take longer due to reduced staffing. We will acknowledge your request immediately and process it upon return to normal operations.

Your rights regarding data on erek38

You have the following rights concerning your data on erek38:

Access: You may request a copy of all personal data we hold about you. Contact our support team, provide proof of identity, and we will deliver your data within 10 business days.
Correction: If your account information is incorrect (e.g., wrong address or phone number), you may update it directly in your Account Settings or contact support.
Deletion: You may request deletion of your account and associated data. We will delete transactional data after the 7-year regulatory retention period expires; operational and dispute records may be retained longer if required by law.
Portability: You may request that we provide your data in a machine-readable format (JSON or CSV) so you can transfer it to another service. We will fulfill this request within 30 days.
Objection to processing: You may object to our use of your data for fraud detection or compliance purposes, but doing so may limit or prevent your use of erek38.

To exercise any of these rights, contact our support team via email or live chat with proof of identity. We will respond within 10 business days. If you believe we have violated your privacy rights, you may escalate your complaint to our compliance officer or to the relevant Indonesian data-protection authority.

Cookies and tracking on erek38

We use cookies and similar technologies to improve your experience on erek38:

Session cookies: Used to keep you logged in while you browse live-dealer tables or place sportsbook bets. These expire when you close your browser.
Preference cookies: Remember your language preference (English), app layout (dark theme), and volume settings.
Analytics cookies: Track page visits and feature usage so we can optimize app performance and identify bugs.
Security cookies: Detect suspicious login attempts and block unauthorized access.

You may disable cookies in your browser settings, but doing so may impair your ability to log in or access live-dealer tables. We do not use third-party tracking pixels or sell browsing data to advertisers.

International data transfer on erek38

Our servers may sit outside Indonesia. When you submit data on erek38, it is transmitted to and processed on servers that may be located in other countries. These servers are maintained by secure, compliant hosting providers and are subject to the same encryption and access controls as if they were physically in Indonesia. By using erek38, you consent to this international transfer. If you do not consent, you may not use our platform.

Contact us about privacy on erek38

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your data, contact our support team:

Live chat: Available during business hours on the erek38 app and website.
Email: Use the support email listed in your Account Settings.
Compliance officer: Request escalation for serious privacy complaints; we will assign a dedicated investigator.

We take all privacy complaints seriously and will investigate within 10 business days. This privacy policy may be updated at any time. We will notify you of material changes via email and in-app notification. Your continued use of erek38 after notification constitutes acceptance of updated privacy terms.